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TIMELINE FOR COMPLAINT RESOLUTIONS
In the event of a complaint registered with State Life received from any source.
- Initial acknowledgement 1st day (within 24 hours)
- Resolution Green Period 1 to 7 days
- Resolution Yellow period 8 to 14 days
- Under watch Chairman SLIC 15 to 20 days
- Escalation (RED) to Secretary Commerce with explanation past 20 days
- Escalation (Black) to Prime Minister's office and PMDU Islamabad past 40 days
